NASH – your partner in the mechanical seal aftermarket
The engineered mechanical seal aftermarket is evolving. A shift from simple customer-supplier relationships, to mutual partnerships, is seeing all parties experience increasing benefits. The NASH partnership approach puts our partners at the cutting edge of seal maintenance with our knowledge and expertise. Engineered mechanical seals in need of repair or maintenance are often removed by […]
Extending your service – Enhancing your brand
With over 50 years experience of engineered mechanical seals, NASH recognises the benefit of collaboration with service partners. By working together and sharing expertise, our partners often deliver an enhanced experience to their (end user) customers. For the repair and maintenance of engineered mechanical seals, where the old seal is removed by a rotating equipment […]
Partnership delivers Service Value
Historically, major process and energy companies have handled their own engineering maintenance, repair and overhaul (MRO) in-house. However, over the past 2 decades, we have seen a shift from this model. Many companies have cut back on the in-house delivery of peripheral services to focus on core activities. Firms have significantly reduced, or even closed […]
NASH engineered mechanical seal repairs – focus on Customer Service
In this article, I discussed how engineering companies can learn some customer service lessons from online businesses such as Amazon. A natural progression is to reflect on our own Customer Service at NASH. How are we embracing this brave new world? In my previous article I identified three core ‘touch points’ to help drive high-quality […]
Engineering and the future of Customer Service
It is in the nature of engineers that we focus on doing a good job. Precision in our work is essential, yet in the modern, digital world, this isn’t enough. Engineers need to recognise the importance and value of engaging with and informing our customers throughout the service relationship. Over recent years, online trade has […]
Questions that improve bespoke mechanical seal services
To guarantee every seal we repair is fit for purpose, we need to check the seal specification is correct for the application, explains NASH’s Geoff Farnworth I would like to apologise in advance for asking you so many questions! However, your answers will help us to diagnose the root cause of any mechanical seal problem, […]
Questions that improve bespoke mechanical seal services
To guarantee every seal we repair is fit for purpose, we need to check the seal specification is correct for the application, explains NASH’s Geoff Farnworth I would like to apologise in advance for asking you so many questions! However, your answers will help us to diagnose the root cause of any mechanical seal problem, […]
What is a mechanical seal and how does it work?
Mechanical seals are devices that control the leakage of fluid between a rotating shaft and the pressurised casing on rotating equipment. Typical applications include centrifugal pumps, reactors, mixers and compressors. Originally developed to overcome gland packing-type seal limitations, modern seals are designed to reduce emissions and improve rotating equipment performance. Figure 1 (to the right) […]