NASH – your partner in the mechanical seal aftermarket
The engineered mechanical seal aftermarket is evolving. A shift from simple customer-supplier relationships, to mutual partnerships, is seeing all parties experience increasing benefits. The NASH partnership approach puts our partners at the cutting edge of seal maintenance with our knowledge and expertise. Engineered mechanical seals in need of repair or maintenance are often removed by […]
Extending your service – Enhancing your brand
With over 50 years experience of engineered mechanical seals, NASH recognises the benefit of collaboration with service partners. By working together and sharing expertise, our partners often deliver an enhanced experience to their (end user) customers. For the repair and maintenance of engineered mechanical seals, where the old seal is removed by a rotating equipment […]
Partnership delivers Service Value
Historically, major process and energy companies have handled their own engineering maintenance, repair and overhaul (MRO) in-house. However, over the past 2 decades, we have seen a shift from this model. Many companies have cut back on the in-house delivery of peripheral services to focus on core activities. Firms have significantly reduced, or even closed […]
NASH engineered mechanical seal repairs – focus on Customer Service
In this article, I discussed how engineering companies can learn some customer service lessons from online businesses such as Amazon. A natural progression is to reflect on our own Customer Service at NASH. How are we embracing this brave new world? In my previous article I identified three core ‘touch points’ to help drive high-quality […]
Engineering and the future of Customer Service
It is in the nature of engineers that we focus on doing a good job. Precision in our work is essential, yet in the modern, digital world, this isn’t enough. Engineers need to recognise the importance and value of engaging with and informing our customers throughout the service relationship. Over recent years, online trade has […]