NASH engineered mechanical seal repairs – focus on Customer Service
In this article, I discussed how engineering companies can learn some customer service lessons from online businesses such as Amazon. A natural progression is to reflect on our own Customer Service at NASH. How are we embracing this brave new world? In my previous article I identified three core ‘touch points’ to help drive high-quality […]
Engineering and the future of Customer Service
It is in the nature of engineers that we focus on doing a good job. Precision in our work is essential, yet in the modern, digital world, this isn’t enough. Engineers need to recognise the importance and value of engaging with and informing our customers throughout the service relationship. Over recent years, online trade has […]