Partnership delivers Service Value

Historically, major process and energy companies have handled their own engineering maintenance, repair and overhaul (MRO) in-house. However, over the past 2 decades, we have seen a shift from this model. Many companies have cut back on the in-house delivery of peripheral services to focus on core activities. Firms have significantly reduced, or even closed […]

NASH engineered mechanical seal repairs – focus on Customer Service

In this article, I discussed how engineering companies can learn some customer service lessons from online businesses such as Amazon. A natural progression is to reflect on our own Customer Service at NASH. How are we embracing this brave new world? In my previous article I identified three core ‘touch points’ to help drive high-quality […]

Engineering and the future of Customer Service

It is in the nature of engineers that we focus on doing a good job. Precision in our work is essential, yet in the modern, digital world, this isn’t enough. Engineers need to recognise the importance and value of engaging with and informing our customers throughout the service relationship. Over recent years, online trade has […]

NASH announces new date for Aberdeen mechanical seal workshop – 23 September 2015

Do you need to better understand how mechanical seal failure can be minimised and avoided throughout your offshore operation? Do you need to ensure your team can confidently assess and better understand the root causes of mechanical seal failure to keep your process up and running? Then you should consider our next FREE mechanical seal […]

NASH to offer seal service advice at Offshore Europe 2015, Aberdeen, Scotland

The NASH seal excellence team will be visiting the Offshore Europe show in Aberdeen between 8-11 September and is already making appointments to discuss how best practice seal maintenance can have huge impact on uptime, productivity and overall asset integrity. Offshore Europe (OE) is Europe’s largest offshore and energy industry show, providing an environment for EPCs and […]